Last updated: September 2nd, 2026
At Ellsworth Crossing, we stand behind everything we sell with a 100% satisfaction guarantee. If something isn’t right with your order, we will make it right — with a replacement, store credit, or refund.
Perishable items — no physical returns
Because our meats, dairy, eggs, and other perishable products cannot be restocked once they leave our care, we do not accept physical returns of perishable items. This does not affect your right to a replacement, store credit, or refund under this policy — you simply don’t need to ship anything back to us.
What’s covered
Contact us within 7 days of delivery or pickup if:
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your order arrived damaged, or was mishandled or significantly delayed in shipping;
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a perishable item arrived thawed, warm, or otherwise unfit to eat;
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items were missing from your order or you received the wrong item; or
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you are unsatisfied with the quality of any product.
How to report a problem
Email localfarmdirect@gmail.com or call 402.359.8747 within 7 days of receiving your order. Please include your order number, a description of the issue, and photos of the product and packaging — photos help us resolve claims quickly and may be required for damage or quality claims.
Resolutions and refunds
Once we’ve reviewed your claim, we will offer a replacement, store credit, or a full or partial refund, depending on the issue. Approved refunds are issued to your original payment method within ten business days of approval; your bank or card issuer may take an additional time to post the credit.
Non-perishable items
Shelf-stable and non-food items (such as honey, jams, and merchandise) may be returned unopened and unused within 7 days of delivery or purchase for a full refund. Return shipping is paid by the customer.
Bulk orders and deposits
Deposits on whole, half, quarter, and sixteenth beef packages are fully refundable until your order enters processing, and non-refundable afterward. Fulfillment typically takes 3–4 weeks; we’ll call or email to arrange pickup or delivery.
Cancellations
Orders may be cancelled for a full refund any time before they ship or enter processing. Contact us as soon as possible and we’ll confirm whether your order can still be cancelled.
Questions?
Ellsworth Crossing Farm-to-Fork Market · 26902 W. Center Rd, Waterloo, NE 68069 · 402.359.8747 · localfarmdirect@gmail.com · Open Monday–Sunday, 10 a.m.–6 p.m.